Refund Policy
Last Updated: July 18, 2026
This Refund Policy applies to digital products purchased through The Forge, the digital marketplace operated by FeraQuest, which is owned and operated by Grupvest (Pty) Ltd.
By purchasing a digital product from FeraQuest, you agree to this Refund Policy.
1. Digital Products
The Forge primarily sells digital products, including but not limited to:
- Software
- Scripts
- Templates
- Digital artwork
- Documents
- Guides
- Educational resources
- Downloadable tools
- Other digital content
No physical products are sold unless expressly stated.
2. General Refund Policy
Due to the nature of digital products, all sales are generally final once a product has been downloaded, accessed, or delivered.
Because digital products cannot typically be returned, we do not offer refunds simply because:
- You changed your mind.
- You no longer need the product.
- You purchased the wrong product.
- You did not read the product description.
- The product did not meet your personal expectations.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
3. When Refunds May Be Granted
Refunds may be considered in circumstances such as:
- You were charged more than once for the same purchase.
- The product cannot be downloaded due to a fault on our systems.
- The file is permanently corrupted and cannot be replaced.
- You received a product that is materially different from its description.
- A refund is required under applicable law.
Each request is reviewed individually.
4. Replacement Downloads
If a download becomes unavailable or corrupted due to an issue on our systems, we will make reasonable efforts to provide a replacement copy before considering a refund.
5. Unauthorized Purchases
If you believe a purchase was made without your authorization, please contact us promptly.
We may request additional information to verify your claim and investigate the matter.
6. Technical Issues
If you experience technical difficulties using a product, please contact us before requesting a refund.
Many issues can be resolved through troubleshooting, updates, or replacement files.
Please include:
- Your order information (if available)
- The product name
- A description of the issue
- Screenshots or error messages, if applicable
7. Chargebacks
If you initiate a chargeback without first contacting us, we reserve the right to investigate the matter and, where appropriate:
- Suspend access to purchased products.
- Restrict or terminate your FeraQuest account.
- Contest fraudulent or invalid chargebacks through the payment provider.
We encourage customers to contact us first so we have an opportunity to resolve any issues.
8. Donations
Donations made to support FeraQuest are voluntary.
Unless required by applicable law, donations are generally non-refundable.
9. Processing Approved Refunds
If a refund is approved, it will generally be issued using the original payment method whenever possible.
Processing times depend on your payment provider or financial institution and may take several business days to appear in your account.
10. Changes to This Policy
We may update this Refund Policy from time to time.
Any changes become effective once published on this page.
The “Last Updated” date reflects the most recent revision.
11. Contact Us
If you have questions regarding this Refund Policy or wish to request assistance with a purchase, please contact us.
Grupvest (Pty) Ltd
Website:
https://feraquest.com
Email:
anonransomware@gmail.com
Thank You
Thank you for supporting FeraQuest.
Every purchase helps us continue developing software, creating educational resources, and building an open community where technology, creativity, and innovation come together.
